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Special offers

Christmas 2017

Stand-up: Lorán Barnabás Clown Show of `Mutyi Bohóc`. Latest Arrival: 24.12.

Between the winter feasts

Access for a duration of 1 × 30 minutes to the infra cabin
Play room with playfround maze

Eastern

Easter programs for children and adults!
Pony riding for children, Funny Easter egg searching for the children in the garden

All action >>


General information

Family friendly hotel>> | Regular guest program>>

Parking:

  • On the hotel area, right next to the main entrance, an open, camera-monitored parking lot is available to our hotel guests (1 parking place per room) free of charge. Further places are available in front of the hotel area.
  • An open-air bike storage is also available to our hotel guests.

Arrival - from 14:00:

  • We kindly ask our guests to inform us about an arrival after 18:00.
  • Early check in, with rooms: The rooms are available from 14:00 on the day of arrival. If you wish to occupy the room earlier, a room surcharge will be charged automatically, 17,25 EUR/room and 26,90 EUR/family room between 12:00 - 14:00 and 34,50 EUR/room and 51,70 EUR/family room between 10:00 - 12:00
  • Early check-in (between 10:30 and 14:00) with use of your room and the wellness section and a tasty 2-course lunch menu:
    16,80 EUR/adult (12+), 8,60 EUR/child (0-12 years) - By prior arrangement, in case of free capacity.
  • Early check in, without rooms: The hotel services are available on the day of arrival from 14:00 onwards. In case of arrival before 14:00, our guests may stay in the lounge and lobby from 12:00, or in the restaurant and bar in case of consumption. Outdoor and indoor swimming pools (without towels), sauna, salt room, fitness room, playroom, playground can be used for an extra charge, irrespective of the duration and number of services requested: 8,60 EUR/adult (12+), 5,15 EUR/child (3-12 years)

Departure - until 10:00

  • Late Check-out, with rooms: The rooms are available until 10:00 on the day of departure.
    If you do not leave the room until 10:00, a room surcharge will be charged automatically, 17,25 EUR/room and 26,90 EUR/family room between 10:00 and 12:00, 34,50 EUR/room and 51,70 EUR/family room between 12:00 and 14:00.
  • Late check-out (between 10:00 - 16:00) with use of your room and wellness area and a tasty 2-course lunch menu:
    16,80 EUR/adult (12+), 8,60 EUR/child (0-12 years) - By prior agreement, in case of free capacity
  • Late check-out, without rooms: The hotel's services are available until 10:00 on the day of departure. In case of departure after 10:00 our guests are allowed to stay in the lounge and the lobby until 12:00, or in the restaurant and bar in case of consumption. Outdoor and indoor swimming pools (without towels), sauna, salt room, fitness room, playroom, playground can be used for an extra charge, irrespective of the duration and number of services requested: 8,60 EUR/adult (12+), 5,15 EUR/child (3-12 years)

Arrival and departure - further information

  • The extra charges are to be paid for each guest and can not be claimed individually for 1 person
  • An early Check-in or late Check-out is only possible out-of-season and subject to availability. We kindly ask you to discuss the possibility with our colleagues at the reception.
  • Out-of-season some special offers of the hotel include departures with the use of the wellness area until 12:00. Our guests will be informed about the possibilities in the booking confirmation.
  • The apartments in the apartment house are available from 15:00 on the day of arrival and until 11:00 on the day of departure.

Payment options

  • Cash (Euro) or credit card (Euro). The following credit cards are accepted: - JCB, Maestro, Mastercard, Visa.
  • Payments under 12 Euros must be settled with cash.
  • The deposit must be made either in cash or by transfer, with one transaction, without installment payment
  • Only one invoice is issued per room
  • Billing: between 7:30 and 19:30. We kindly ask our guests to return the key cards to the reception when making their billing.
  • The accommodation in the apartment houses are to be paid on the day of arrival.

Bathrobes

  • Bathrobes are available for adults (12+) on arrival in the hotel room
  • For children (<12) we can secure bathrobes in 2 different sizes (6-9 and 9-12 years) for an extra charge. Price: 2,80 EUR/robe/day
  • For the apartment houses, we can also secure bathrobes for an extra charge. Price for persons over 12 years: 3,45 EUR/robe/day, under 12 years: 2,80 EUR/robe/day
  • Loss or damage to bathrobes: 24,10 EUR/pc

Towels

  • Hotel ****: Provided for the bathroom for persons above 3 years: 1 large and 1 small towel/person; under 3 years: 1 large towel
  • Wellness towels are available in the room for persons above 3 years
  • Sauna towels are available to adults (12+), 1 towel/person
  • On arrival and departure, the textiles must be controlled. Loss or damage to textiles: 8,60 EUR/textile resp. 12,10 EUR/wellness towel
  • Towels are changed once a day during the daily room cleaning, if they are placed on the floor in the bathroom.
  • Any further change of towels: 1,70 Euro/pc/occasion
  • In the apartment houses**, only the towels for the bathrooms are available.

Important information to children:

  • Only children under 120 cm may use the play labyrinth and the trampoline. We kindly ask parents and larger children not to climb into it.
  • Children under 3 years need to use the wellness section in waterproof diapers.
  • Baby carriages may not be put into the wellness section; there are travel beds placed out.
  • The saunas may only be used by guests over 12 years of age, while the fitness room only by guests over 14 years.
  • Two baby kitchens (in the communal rooms, 0-24) are available to our guests with microwave and water cooker.
  • Vacuum cleaners are available at the reception, but are only provided for the duration of use (5-10 minutes)
  • Travel cot (up to 3 years old, without mattress and without bedding, with a blanket folded in four), baby bath tube, stool and toilet seat are only available for hotel rooms, not for apartment houses.
  • Children’s chairs are available in the restaurant

Conditions of a booking and cancellation

By submitting the booking, the guest accepts the booking and cancellation conditions and the hotel 's policies and confirms to have read them.

  • Booking: 30% deposit

For all reservations, a deposit of 30% is required within 5 days. The deposit must be made either in cash or by transfer, with only one transaction, without installment payment.

General conditions of a booking and cancellation >>

Travel Cancellation Insurance >> - Since a re-transfer is not possible with advance payments (deposit), we advise you to make use of a travel cancellation insurance

  • Conditions of cancellation

A re-transfer is NOT possible. If the cancellation takes place at least 14 days, in writing before arrival, it is possible to re-use the deposit within one year with a booking of the same value.
General conditions of a booking and cancellation >>
Travel Cancellation Insurance >> - Since a re-transfer is not possible with advance payments (deposit) and an earlier departure won’t affect to total amount, we advise you to make use of a travel cancellation insurance

  • Changing reservations

Confirmed bookings can not be changed. If a change is necessary, we ask our guests to cancel the existing reservation (on the terms of cancellations) and then to ask and accept a new offer or booking.
The contents of our special offers can not be changed, the confirmed services can not be changed or exchanged. Services that have not been used do not reduce the previously confirmed total amount.

Wifi

  • Free Wifi access is available in our hotel rooms and common areas. The password is found on the phone and TV.

Taxes

  • Our prices include VAT, but the local tax has to be paid in cash: 1,5 Euro/person/night, over 18 years

Contact - Accessibility

Reception of guests

  • is possible by prior arrangement and by prior registration upon arrival as follows:
  • In case of free capacity, our hotel ensures hotel guests and apartment guests a unique, free reception of guests in the lounge for 4 persons per room.
  • For an extra charge, between 8:00 and 20:00, regardless of the duration and the number of the used services below, reception is provided in the case of free capacity:
  • 01.06.-03.09.: Adults (12+): 27,60 EUR, Children (3-12): 17,25 EUR, Children (0-3): 10,35 EUR
  • 03.09.-01.06.: Adults (12+): 17,25 EUR, Children (3-12): 10,35 EUR, Children (0-3): 6,90 EUR
  • The following services are available for the extra charge: external and internal swimming pools (without towels), sauna, salt room, fitness room, playroom, playground, baby kitchen and visiting the room of the hotel guests. The extra charge has to be paid either on arrival with cash or card or will be credited to the bill of the hotel guest.
  • The visitor price is to be paid for each visitor and can not be claimed individually for 1 person only.
  • Visitors can make use of the services in the restaurant (breakfast, a'la carte lunch, evening buffet) and in the bar. This can be settled with cash or card (above 12 EUR).
  • Regarding free capacity, we can provide information only a few hours before arrival. In the season or holidays, it is possible that our hotel can not allow the reception of visitors even for an extra charge. We ask for your understanding.

Smoking

  • Except for the designated smoking area, smoking is prohibited in the entire hotel area. We ask our guests to smoke exclusively in the smoking place.

Pets

  • Pets are not accepted in our hotel. Thank you for your understanding.

Water

  • Soft tap water is available throughout the hotel’s facilities, so it may vary from normal tap water in taste, although it is completely drinkable.

We are happy to answer any further questions. We wish you a pleasant stay!

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The Wellness Hotel Katalin**** awaits its guests in family-friendly atmosphere and quiet surroundings in Gyenesdiás - the holiday village of West-Balaton region - near Keszthely and Hévíz, only 200 meters away from Lake Balaton and the port.

The goal of our extensive services is the sharing of joy, physical and mental relaxation and a positive lifestyle to our guests.

The hotel has a big garden (10 000 square metres) with a large swimming pool. The hotel provides the possibility of playing various kinds of sports and leisure activities in the garden.

 

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