Children

Parking:

  • A parking lot is located next to the main entrance, about 150 m from the hotel building, and another parking lot is available opposite the main entrance. Both parking lots are open and monitored by camera. For our hotel guests 1 parking place per room is free of charge, further parking places are available on the street outside the hotel areas. 
  • A parking space suitable for charging an electric car is available for a fee, with a 22 kW Type 2 wall plug. The fee is 0,8 EUR/kWh. Parking is only available during charging
  • An open-air bike storage is also available to our hotel guests free of charge
  • Closed bicycle storage is available for a fee, 6,6 EUR/bicycle/day. 1 day lasts from 14:00 to 10:00 the next day. The bicycle is always collected by our reception colleague and placed in the storage room, as well as given out on request (between 7:00 and 22:00)

Arrival - from 14:00:

  • We kindly ask our guests to inform us about an arrival after 18:00.
  • Early check-in 12:00 p.m. before 2:00 p.m. with use of your room and the wellness section. If you wish to occupy the room earlier, a room surcharge will be charged automatically, 11,85 EUR/adult (16+), 6,6 EUR/child (3-16 years), 5,25 EUR/child (1-3 years), 3,95 EUR/child (0-1 years)
  • Early check-in from 10:30 a.m. before 2:00 p.m. with use of your room and the wellness section: 21 EUR/adult (16+), 15,8 EUR/child (12-16 years),13,15 EUR/child (3-12 years), 10,5 EUR/child (1-3 years), 7,9 EUR/child (0-1 years) - (based on consultation the day befora arrival, in case of free capacity)
  • Early check-in from 9:00 a.m. before 2:00 p.m. with use of the wellness section, without rooms: In case of arrival before 14:00, our guests may stay in the lounge and lobby from 12:00, or in the restaurant and bar in case of consumption. Outdoor and indoor swimming pools, sauna (with wellness and sauna towel available at the reception), salt room, fitness room, playroom, playground can be used for an extra charge between 9:00-14:00, irrespective of the duration and number of services requested: 13,15 EUR/adult (16+), 11,85 EUR/child (12-16 years), 10,5 EUR/child (3-12 years), 7,9 EUR/child (1-3 years), 5,25 EUR/child (0-1 years)

Departure - until 10:00

  • Late check-out until 12:00 p.m. after 10:00 a.m. with use of your room and the wellness section. If you do not leave the room until 10:00 a.m., a room surcharge will be charged automatically, 11,85 EUR/adult (16+), 6,6 EUR/child (3-16 years), 5,25 EUR/child (1-3 years), 3,95 EUR/child (0-1 years)
  • Late check-out until 4:00 p.m. after 10:00 a.m. with use of your room and the wellness section. 21 EUR/adult (16+), 15,8 EUR/child (12-16 years), 13,15 EUR/child (3-12 years), 10,5 EUR/child (1-3 years), 7,9 EUR/child (0-1 years) - (on the basis of consultation during your stay, in case of free capacity) (On the day of late check-out, wellness towels (3+) and sauna sheets (12+) available at the reception)
  • Late check-out until 6:00 p.m. after 10:00 a.m. with use of the wellness section, without room. The hotel's services are available until 10:00 on the day of departure. In case of departure after 10:00 our guests are allowed to stay in the lounge and the lobby until 12:00, or in the restaurant and bar in case of consumption. Outdoor and indoor swimming pools, sauna (with wellness and sauna towel available at the reception, but without textiles and bathrobes from your room), salt room, fitness room, playroom, playground can be used for an extra charge, irrespective of the duration and number of services requested: 13,15 EUR/adult (16+), 11,85 EUR/child (12-16 years), 10,5 EUR/child (3-12 years), 7,9 EUR/child (1-3 years), 5,25 EUR/child (0-1 years)

Arrival and departure - further information

  • The extra charges are to be paid for each guest and can not be claimed individually for 1 person
  • An early Check-in or late Check-out is only possible out-of-season and subject to availability. We kindly ask you to discuss the possibility with our colleagues at the reception.
  • Out-of-season some special offers of the hotel include departures with the use of the wellness area until 12:00 (without bathrobes and towels from your room, but with sauna towels available at the reception). Our guests will be informed about the possibilities in the booking confirmation.
  • We kindly ask you to inform yourself about early check in and late check out possibilities via e-mail or at the reception.
  • The apartments in the apartment house are available from 15:00 on the day of arrival and until 11:00 on the day of departure.

Payment options

  • Cash (Euro) or credit card (Euro). The following credit cards are accepted: - JCB, Maestro, Mastercard, Visa.
  • Payments under 9 Euros must be settled with cash.
  • The deposit must be made either in cash or by transfer, with one transaction, without installment payment
  • Only one invoice is issued per room and handed over locally 
  • Gift voucher: Please inform us about the number of the voucher when booking and hand it over when you arrive.
  • Billing: at the hotel: On the day of departure between 7:30 and 10:00

Bathrobes

  • For adults (12+) on arrival in the hotel room. We kindly ask you to leave the bathrobes in the room at your departure
  • For children (<12) we can secure bathrobes in 2 different sizes (3-9 and 9-12 years) for an extra charge. Price: 3,95 EUR/robe/day. Please return it to the reception at your departure.
  • Change of the bathrobes at the reception: 2,65 EUR/pc
  • Loss or damage to bathrobes: 52,6 EUR EUR/pc (12+), 39,5 EUR/pc (3-12 years)

Towels

  • Hotel ****, provided in the room at arrival:
  • For the bathroom for persons above 3 years: 1 large and 1 small towel/person; under 3 years: 1 large towel
  • Wellness towels are available in the room for persons above 3 years
  • Sauna towels are available to adults (12+), 1 towel/person
  • At the departure we kindly ask you to leave all towels in your room
  • On arrival and departure, the textiles must be controlled. Loss or damage to textiles: 23,7 EUR/white textile resp. 39,5 EUR/wellness towel
  • Towels are changed once a day during the daily room cleaning (8:00-14:00), if they are placed on the floor in the bathroom. There is no change on the day of departure.
  • Any additional change of towels: 2,65 EUR/pc/occasion, sauna towels: 1,3 EUR/pc/occasion
  • The towels and bathrobes are to be used in the hotel area only and must not be taken to the beach
  • In the apartment house the change of bathroom-, wellness- and sauna towels is free of charge in every 2 nights at the reception.

Important information to children:

  • Only children under 120 cm may use the play labyrinth and the trampoline. We kindly ask parents and larger children not to climb into it. Thank you for your understanding!
  • Children under 3 years need to use the wellness section in waterproof diapers.
  • Baby carriages may not be put into the wellness section; there are travel beds placed out.
  • The saunas may only be used by guests over 12 years of age, while the fitness room only by guests over 14 years.
  • Two baby kitchens (in the communal rooms, 0-24) are available to our guests with microwave and water cooker.
  • Vacuum cleaners are available at the reception, but are only provided for the duration of use (5-10 minutes)
  • Travel cot without bed linen (60 × 120 cm, up to 3 years, with foam mattress and sheets), baby bath tube, stool, toilet seat, potty chairs are available upon request
  • Children’s chairs are available in the restaurant 
  • Diapers in different sizes and baby wipes can be purchased at the reception

Conditions of a booking and cancellation

By submitting the booking, the guest accepts the booking and cancellation conditions and the hotel 's policies and confirms to have read them.

  • Booking: 30% deposit

For all reservations, a deposit of 30% is required within 5 days. The deposit must be made either in cash or by transfer, with only one transaction, without installment payment.

General conditions of a booking and cancellation >>

Travel Cancellation Insurance >> - Since a re-transfer is not possible with advance payments (deposit), we advise you to make use of a travel cancellation insurance

  • Conditions of cancellation

A re-transfer is NOT possible. If the cancellation takes place at least 14 days, in writing before arrival, it is possible to re-use the deposit within one year with a booking of the same value.
General conditions of a booking and cancellation >>
Travel Cancellation Insurance >> - Since a re-transfer is not possible with advance payments (deposit) and an earlier departure won’t affect to total amount, we advise you to make use of a travel cancellation insurance

  • Changing reservations

Confirmed bookings can not be changed. If a change is necessary, we ask our guests to cancel the existing reservation (on the terms of cancellations) and then to ask and accept a new offer or booking.
The contents of our special offers can not be changed, the confirmed services can not be changed or exchanged. Services that have not been used do not reduce the previously confirmed total amount.

Wifi

  • Free Wifi access is available in our hotel rooms and common areas. The password is found on the phone and TV.

Reception of guests

  • is possible by prior arrangement and by prior registration upon arrival as follows:
  • In case of free capacity, our hotel ensures hotel guests and apartment guests a unique, free reception of guests in the lounge for 4 persons per room.
  • For an extra charge, between 8:00 and 20:00, regardless of the duration and the number of the used services below, reception is provided in the case of free capacity:
  • 15.05. - 30.09.: Adults (12+): 34,2 EUR, Children (3-12): 21,1 EUR, Children (0-3): 11,85 EUR
  • 01.10. - 14.05.: Adults (12+): 23,7 EUR, Children (3-12): 14,5 EUR, Children (0-3): 9,2 EUR
  • The following services are available for the extra charge: external and internal swimming pools, sauna (with sauna towels available at the reception), salt room, fitness room, playroom, playground, baby kitchen and visiting the room of the hotel guests. The extra charge has to be paid either on arrival with cash or card or will be credited to the bill of the hotel guest.
  • The visitor price is to be paid for each visitor and can not be claimed individually for 1 person only.
  • Visitors can make use of the services in the restaurant (breakfast, a'la carte lunch, evening buffet) and in the bar. This can be settled with cash or card (above 7,9 EUR).
  • Regarding free capacity, we can provide information only a few hours before arrival. In the season or holidays, it is possible that our hotel can not allow the reception of visitors even for an extra charge. We ask for your understanding.

Heating, cooling, airing in the hotel

  • There is a heating and cooling fancoil with thermostat in the room. It is controlled electronically based on the outside temperature and weather conditions via building supervision
  • Cooling: ca. 01.05. - 30.09., at above 23 Celsius outside temperature, periodically
  • Heating: ca. 30.09. - 01.05., based on outside temperatures, 6:00-22:00, periodically
  • Outside of heating and cooling periods the devices work as ventilator to circulate air in the room
  • For further information about heating and cooling periods please turn to the reception
  • During heating and cooling periods devices only work with closed windows and balcony doors
  • The windows provide good sound and thermal insulation hence it is recommended to air frequently (even for fresh air during the night)
  • The outer walls are about 45 cm wide and therefore offer a very good thermal insulation
  • In the bathroom there is a radiator to dry towels (in winter, 6.00-22:00, periodically)
  • Towels can be dried on the balcony or on the terrace (in summer)

Water

  • Soft tap water is available throughout the hotel’s facilities, so it may vary from normal tap water in taste, although it is completely drinkable.

Smoking

  • Except for the designated smoking area, smoking is prohibited in the entire hotel area. We ask our guests to smoke exclusively in the smoking place.

Services

  • Laundry: Within 9:00 am, it will be ready within 9 hours. Prices:
    • If dropped off by 10:00 am, same-day service: 10,50 EUR per started kg, by color, without ironing
    • If dropped off after 10:00 am, ready by the next day: 10,50 EUR per started kg, by color, without ironing
    • If dropped off between 10:00 am and 1:00 pm, same-day service: 15,80 EUR per started kg, by color, without ironing
  • Ironing: Within 1 hour. Prices: 
    • Between 8:00 am and 2:00 pm: 1,5 EUR per children's clothing, T-shirt; 2,60 EUR per clothing, pants, shirt
    • Between 2:00 pm and 6:00 pm: 1,5 EUR per children's clothing, T-shirt; 4 EUR per clothing, pants, shirt
  • Dry cleaning: Ready within 12 hours if dropped off by 9:00 am (excluding weekends).
  • Slippers: Available at the reception, 2,60 EUR/pair.
  • Pillows: Feather, foam, hypoallergenic, or mite-protective pillows are available at the reception.
  • Garage: 1 spot, subject to online reservation and availability, 39,50 EUR/car/day

Pets

  • Pets are not accepted in our hotel. Thank you for your understanding.

Taxes

  • Our prices include VAT, but the local tax has to be paid in cash: 1,5 Euro/person/night, over 18 years

Contact - Accessibility

We are happy to answer any further questions. We wish you a pleasant stay!

 

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Guest reviews

Very ideal for families also with infants. Very well equiped rooms, mini kitchen (on the floor), wellness separated for families with kids and families without kids. Restaurant is also separated, it is very convenient.

András N | Tripadvisor

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all wellness offers and promotions
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8315 Gyenesdiás, Szent István utca 5.
+36 83 200 520
+36 1 445 1227
info@hotelkatalin.hu
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