Wellness Hotel Katalin > General terms and conditions
Reservations are accepted from Wellness Hotel Katalin **** superior & Apartments ** (Wellness Hotel Katalin) exclusively as follows:
Making contact with the guests is made easier in the Wellness Hotel Katalin via
We kindly ask you to fill in the guest information completely and correctly in a booking or inquiry request, and to pay particular attention to the contact information (phone and e-mail). The Wellness Hotel Katalin is entitled to request the guest information of all persons (name, place and date of birth, identity card / passport number) when making a booking or inquiry.
The hotel can not be held responsible for the accuracy of the information provided. The Wellness Hotel Katalin reserves the right to cancel a booking if the guest information was incomplete during the booking / inquiry, the guest information does not match the previously given data at check-in, if the contact information is not correct and it is not possible to contact the guests.
For inquiries / bookings, additional information can be requested under "comments".
We kindly ask you to specify the number and age of the children exactly and without errors ("Children, number of children" menu point).
We can provide only information by phone, which does not count as an offer. Offers will only be provided to our guests in writing (e-mail) and can only be accepted in writing (reply mail to the offer).
Due to the reservation system, it is not possible to set an exact validity for offers, therefore offers can lose their validity shortly after delivery (even <1 minute).
If you would like to accept an offer (in writing via e-mail), the sales colleagues will first check whether the previous offer is still valid and whether we can still provide the accommodation with those conditions. If the offer is still valid, sales colleagues will take the next steps to register the booking.
If the offer is no longer valid, our sales colleagues will inform the guests about other possibilities and will send a new offer(s).
The Wellness Hotel Katalin is not obligated to inform the guests about the validity of the offers in advance, especially since the reservation system does not make it possible for the sales colleagues. The Wellness Hotel Katalin reserves the right not to accept reservations, even without justification.
Bookings are always confirmed via e-mail, with detailed description. Bookings are always checked by a sales colleague before confirmation and are only valid with the confirmation.
Rejection of bookings / inquiries
The Wellness Hotel Katalin can refuse to send offers or registrations of bookings even without justification. The hotel is not obliged and also not able to accept all inquiries. The hotel reserves the right to ignore requests without justification.
With a reservation, the guest accepts the policies, the conditions of the hotel for bookings and cancellations and accepts financial responsibility for claimed services and possible damages.
Available rooms: In certain periods (during the summer, on holidays or other dates determined by the hotel), accommodations are only offered in such a way that there is no free day left between two bookings. Therefore, the offers are made according to the available accommodation, i.e. after the departure of the previous and before the arrival of the next guest.
The hotel does not have single rooms. Accommodation for one person can only be booked in the double rooms at the price of the double room. We can not offer a discount in this case.
The exclusive double room with jacuzzi or the exclusive double rooms with jacuzzi and panoramic view can only be booked by 2 adults. A reservation with children is not possible in these rooms.
The special offers are valid for the different room types (wellness hotel - daily prices menu) with the specified minimum number of persons.
This means that in the case of a booking for fewer persons than specified in the room types (adults and children), the special offers must be calculated for the minimum number of persons specified for the corresponding room type.
The minimum numbers are as follows:
The package rates for special offers for adults and for children are also based on the minimum number of persons specified in the different room types and may not be less. Children under 3 years or with certain special offers under 6 years are not included in the specified number of children.
For bookings with more people than specified in the room types, the additional package price is calculated based on the age.
The Wellness Hotel Katalin also determines the maximum number of persons (adults and children) for all types of rooms. Accommodation for one person can not be booked within the special offers.
The services of a booking (meals, massages, bike rental, minigolf etc.) can not be claimed together with other room reservations. If any of the services is not being taken advantage of, still the total price of the reservation will be charged.
Wellness Hotel Katalin can request a deposit of 30% at any time of the year.
For the exclusive double rooms with jacuzzi and panoramic view a deposit is payable throughout the year.
Our reservation system will advise you with all booking confirmations and offers if a deposit is required. If the hotel asks for a deposit for a reservation period not determined via the reservation system, this will be communicated via e-mail and the system's automatic confirmation will be overwritten.
The hotel reserves the right at its own discretion to insist on a deposit of 30%.
The deposit must be made either in cash or by transfer, with only one transaction, without installment payment. In general, a 5-day term is provided for the deposit payment, but in special situations this can be reduced to one day.
Since a re-transfer is not possible with advance payments (deposit), we advise you to make use of a travel cancellation insurance.
Upon receipt of the deposit, a confirmation will be sent to the e-mail address provided, only then the booking will become valid. For bookings with a deposit, the booking is only valid upon receipt of the deposit within the specified period.
The accommodation and the related services can be occupied from 2 pm on the day of arrival and until 10 am on the day of departure. For other arrivals and departures please contact the reception.
The hotel reserves the accommodation until 6 pm (unless agreed otherwise), afterwards the hotel has the right to make use of it.
Upon check-in, a registration card must be filled in with the following data
We would like to draw your attention to the fact that the financial responsibility for the claimed accommodation (confirmed total) and for the claimed services is independent of the registration form (whether the stated data correspond to the truth) and the guest's signature. The accommodation is provided by the hotel by handing over the room key and the responsibility of the guests is in place already after that.
Payment must be made no later than 10:00 am on the day of departure.
The hotel can ask the guests (without motivation) to pay the accommodation costs already on the day of arrival.
If guests do not meet their payment obligation until the last payment term, the hotel may publish the data, pictures, videos of the guests.
If guests wish to leave earlier than indicated in the booking, the following fees will be charged.
Once the room has been handed over the total amount, as confirmed in the booking, will be invoiced, regardless of when the guest decides to leave during the confirmed duration of the stay. The fees for unused accommodation or services are not deducted.
Upon Check-out we kindly ask our guests return the key cards and the sauna towel cards to the reception and to pay the total charge for the accommodation and services. The accommodation in the apartment houses are to be paid on the day of arrival.
Several discounts can not be claimed/applied together at the same time, only in special situations is it possible. Discounts that can be claimed together at the same time are listed on our homepage. If our guests meet the criteria for several reductions, the booking will be subject to the discount which is the most favourable for the guest. We therefore ask our guests to point out discounts they are entitled for, in the reservation process.
For children's discounts, the age of the children is determined for the day of departure of the booking. Therefore, a discount up to 3 years is to be interpreted so that the child did not fulfill the third year of life until the day of departure.
The discounts of our regular customer program can only be used by guests who register their booking directly on our homepage (www.wellnesshotel-balaton.com | www.securehotelsystem.com). For bookings via travel agents neither the accommodation fees nor the fees for services are included in the regular guest program. Be sure to book under the same name because bookings under different names are not added. The regular guest discount can not be claimed at the same time with other discounts, except for the children’s discount.
Additional information about the regular guest program>>
Confirmed bookings can not be changed. If a change is necessary, we ask our guests to cancel the existing reservation (on the terms of cancellations) and then to ask and accept a new offer or booking.
The contents of our special offers can not be changed, the confirmed services can not be changed or exchanged. Services which have not been used do not reduce the previously confirmed total amount. Services can not be transferred, are valid per room and can only be used in this way.
For some services, e.g. Massages, it is advisable to book an appointment already on arrival - or even 72 hours before arrival.
Each booking confirmation contains the information as to whether the desired date is subject to a deposit or not. Information about this is already provided in our offers.
For reservations with a gift voucher, the same terms of the cancellation apply as for bookings with a deposit because the gift voucher is considered a deposit. A reservation with a gift voucher can not be changed or cancelled within 14 days prior to arrival.
The following rules apply for bookings a deposit.
A re-transfer is NOT possible.
If the cancellation takes place at least 14 days, in writing before arrival, it is possible to re-use the deposit within one year with a booking of the same value.
If the new booking is made again for a period where a deposit is required, the hotel will ask again for a 30% payment. When paying the bill at departure, both advance payments will be deducted from the total amount. Hence the deposit is not lost.
Example: The deposit for a booking for 3 nights over New Year's Eve, worth 200 000 HUF is 60 000 HUF. The cancellation is made at least 14 days prior to arrival, ie the deposit of 60 000 HUF will be accounted for bookings with a minimum value of 200 000 HUF within one year. We kindly ask our guests to mention this when booking again.
If the cancellation is made within 14 days prior to arrival, the deposit can only be reimbursed in the manner described above after discussion with the hotel management. In all other cases the hotel is entitled to keep the deposit.
The Wellness Hotel Katalin is in no case entitled to charge further costs (for example a percentage of the total fees) for the cancellation, besides the already paid deposit.
Since a re-transfer is not possible with advance payments (deposit), we advise you to make use of a travel cancellation insurance.
The general conditions of the hotel apply to all reservations and services. For a booking of 2 or more rooms a deposit of 30% is required, regardless of the period of the reservation. In such cases, all data of all persons are required for the booking. (Name, address, place and date of birth).
The conditions of the hotel for reservations and cancellations in the GTC also apply to guests who have made their booking through travel agents (online reservation portals, travel agencies). In the case of differences between the hotel's website (www.wellnesshotel-balaton.com) and information provided by travel agents, the hotel's own policies apply. The hotel assumes no responsibility for the differences and for consequential harm or disservice.
The Wellness Hotel Katalin reserves the right to change the content of confirmed bookings. The hotel has the right to change programs.
The communal rooms of the Wellness Hotel Katalin (all swimming pools, saunas, fitness room, play room, lounge, restaurant, bar, garden, parking) can be used according to free capacity. We can not secure an exclusive use of these premises. If you are unable to use one of these rooms for a short time (e.g. swimming lessons in the wellness area, or no free table in the restaurant), we ask you to use another service in the meantime. The hotel's wide range of services offer an alternative. The hotel reserves the right to organize programs in these premises and to close them for a short time (<1 day). The hotel is not required to make notifications about these limitations in advance.
The Wellness Hotel Katalin reserves the right to carry out maintenance related work on any day of the year, without prior notification. Work with loud noises is done as quickly as possible. The hotel accepts no liability for any inconvenience.
The wellness hotel Katalin has the right to terminate the contractual bond for the hotel service immediately or to refuse service if:
The parties try to solve disagreements from the accommodation / services under all circumstances peacefully. If a peaceful settlement is not possible, the disputes are solved legally. The competent court to decide the case is either the Court of Justice in Keszthely or the Court of Zala.
In the case of differences on the homepage and the written form at the reception in the booking and cancellation conditions, the written form at the reception is always decisive. In case of disputes, we provide our guests with a free copy.
András N | Tripadvisor
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